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Delivery & Installations now Available Australia Wide

Frequently Asked Questions

Have you wondered whether we’ll be able to help with a delivery or specific product request? Have a look through our frequently-asked list of questions to see what we usually advise our customers. At Wholesale Air Conditioning, your comfort is our priority. As we frequently assist with a broad range of product and delivery enquiries, you can trust that we’ll be able to assist no matter your specific concern.

Delivery

Are the Air conditioners we sell Brand new?

Yes all our Air-conditioning systems are brand new. We don’t sell Factory Seconds.

Can my item be delivered to a PO Box?

We are unable to deliver to a PO Box as we need ID and a copy of the online receipt when delivery is made.

Does Someone Need To Be Home To Accept Delivery?

Yes, someone must be available to accept delivery as we require a signature as proof of receiving goods. We recommend having an additional person at the delivery address to assist with the placement of your items inside of your house. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside. Where there is nobody to receive the goods a re-delivery fee will be charged.

Can I be informed when my item is dispatched so that I can be at home for delivery?

When your item is dispatched, you will receive a confirmation text or email with your Tracking number. You can track and trace the item with the Consignment number you will be given.

How can I find out the cost of postage for my item?

After purchasing your desired product or products enter your postcode in the ‘Postcode’ field, press Update Postcode and it will automatically calculate the delivery charge for you.

What happens if the delivery cost comes to $0.00?

If the delivery charge comes up $0.00 please email us or call and let us know which unit you are interested in and your delivery details. We will promptly get back with an exact delivery price.

You can be assured that no personal details will be required for delivery fees to be calculated.

Payment

Is It Safe To Make Credit Card Payments Online?

The wholesaleaircon.com.au website uses SSL Encryption and has the Rapid Secured Seal.

All payments made on the wholesaleaircon.com.au website are processed by the Commonwealth Bank (CommWeb) which is highly reliable and secure.

What Payment Methods Are Accepted?

We thank you for paying via Direct Deposit, Visa, Mastercard, Amex, Pay Pal, After Pay Zip and Brighte

How Do I Make Payment Via Direct Deposit?

On the checkout page please select payment method Direct debit. Once you have completed your order a Tax Invoice will be Automatically be sent to your email which will contain our Banking Details.

Will I be given a Tax Invoice for my purchase?

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our team at sales@wholesaleaircon.com.au with your request.

Warranty & Contact

What Warranty do the Air conditioning Systems have?

All systems sold by Wholesale Aircon have a 5 year manufacturers warranty. For more details refer to each Manufacturers warranty guidelines.

Important Information to Maintain Your Warranty!

  • Keep a copy of your invoice
  • Ensure your air conditioning installer is qualified and holds a current refrigeration handling license.
  • Ensure operation is as per manufacturer’s instructions.
  • Ensure the air inlet and outlet of the outdoor unit is kept clear of obstructions.
  • Replace exhausted batteries in remote control.
  • If your system fails, contact the manufacturer without delay.

What if I have a problem?

Wholesale Aircon can help guide you if a warranty issue arises. Firstly the client needs to contact the manufacturer. The number for each manufacturer will be on the warranty form which came with the system purchased. When placing a warranty claim you will need to provide proof of purchase (your tax invoice).

How can I contact Wholesale Aircon?

As we are a online business, the best way to contact us is via email. If you have any inquiry please email – sales@wholesaleaircon.com.au or Call us on 0473 575 383

Air Conditioning Guide

What sized Air Conditioner do I need?

We are always looking to expand our product range and are constantly releasing the latest products and models.

The cooling and heating capacity of an air conditioner is measured in kilowatts (kW).
Airconditioner Sizing Guide

2.5 kW RANGE
SUITABLE FOR ROOMS APPROX 10 – 25 SQ METERS

  • Bedrooms
  • Studys
  • Small lounges
  • Small kitchens
  • Small offices

3.5kW RANGE
SUITABLE FOR ROOMS APPROX 25 – 35 SQ METERS

  • Bedrooms
  • Bedrooms with ensuites
  • Studys
  • Small lounges
  • Mid-sized kitchens
  • Small rooms with high ceilings
  • Offices

5 – 6kW RANGE
SUITABLE FOR ROOMS APPROX 35 – 60 SQ METERS

  • Large bedrooms
  • Bedrooms with ensuites
  • Studys
  • Mid-size lounges
  • Large kitchens
  • Mid-sized rooms with high ceilings
  • Offices

7 – 8kW RANGE
SUITABLE FOR ROOMS APPROX 60 – 80 SQ METERS

  • Large lounges
  • Large open plan areas
  • Small shops
  • Offices

For more complex installations a heat load calculation should be performed. A heat load calculation comprises of many factors such as size of area, size of windows, roof type, building material, whether there is insulation, external shading or internal shading etc. Incorrect sizing will mean inadequate cooling/heating.

If you are unsure on sizing please email us, or go to Request a Quote or call 0473 575 383

What is MEPS?

MEPS stand for Minimum Energy Performance Standards which have been introduced by the Australian government. All systems sold by Wholesale Aircon meet MEPS requirements. This energy rating is mandatory.

How much is ducted air conditioning Sydney ?

Ducted prices can range from $3000 for a single story with 3 outlets up to $5000 for a double story home with 12 outlets

Adding extra zones will add to the cost.

What does EER mean?

This refers to energy efficiency rating and measures the air conditioners energy consumption and efficiency. A higher EER rating on your air conditioning system means the system is more energy efficient. You can compare the ratings from each manufacturer.

What does Reverse Cycle mean?

This simply means that the system is able to both cool and heat.

What is an inverter?

Most Air conditioning systems these days are of inverter type. Inverter air conditioners use a variable frequency drive to control the speed of the motor thus in turn the compressor. When the cooling demand is met the compressor will slow down, in return reducing running costs.

Inverter air conditioners reach the desired room temperature faster, and then constantly adjust to maintain perfect comfort. Inverter air conditioners are more economical to operate and quieter to run than fixed speed units but need to be correctly sized.

Ducted Air Conditioning Guide

How much does it cost to run ducted air conditioning?

You can check the maximum electric input required for the system you are looking at and multiply by the cost per kWh you are getting charged.

What is the best brand of ducted air conditioning?

Ducted Air-Conditioning Best Brands

All system carry a 5 year full manufacturing warranty.

Is ducted air con cheaper to run?

Generally ducted air conditioner are larger capacities than split system therefore it consumes slightly more electrical running cost than split system. The benefit of ducted air conditioner is it can cool and heat a whole house whereas the split only can cool/heat single room.

How much is ducted air conditioning Sydney?

Ducted Air conditioners can vary from supply and install from $1500 to $5000 and more.

Does ducted air conditioning add value to your house?

Yes It does add value to your house.

How long does ducted air conditioning last?

Depending on how much the usage is , Ducted air-conditioning generally lasts for 10-12 years.

COMPETITOR PRICING POLICY

The policy only applies to sales made online through website wholesaleaircon and may  not be available on products purchased using “Buy now, pay later” options such as Zip  Pay, Zip Money, Afterpay or Finance. 

Wholesaleaircon will match a Competitor’s advertised price of a product for a customer  of subject to each of the following conditions:

1. The Competitor must:

  1. be a registered Australian business, have an Australian Business Number and be registered for Goods and Services Tax (“GST”); and

2. The product offered by the Competitor must be:

  1. identical to a product offered for sale by Wholesaleaircon including the same brand/model/series/specification/features/colour/year of production and condition;
  2. in stock with the Competitor (not available for back order);
  3. not offered as part of a bundled or bonus offering at the time of price matching;
  4. available for immediate purchase from the Competitor, and if advertised by an Online Competitor must be in stock and available for immediate delivery via courier / Australia Post.

3. The Competitor’s price of the product must:

  1. be the price of the product as sold individually and not as part of a bundled sale;
  2. include GST and any delivery and handling charge; and
  3. be verifiable by Wholesaleaircon

4. Wholesaleaircon does not price match on:

  1. Advertising errors by Wholesaleaircon or its competitor;
  2. Commercial quantities, delivery, installation or handling charges;
  3. Finance or credit terms and does not offer finance or credit on the sale of price matched products;
  4. Offers by resellers, classifieds, auction sites, paid membership  programs/stores, manufacturers, distributors or importers or requiring  delivery to or from a location outside Australia; 
  5. Competitor’s clearance lines, display stock, liquidation or external administration sales, limited stock offers or time-limited or special promotion stock sell-downs including restructuring or amalgamation;
  6. Grey imports. “Grey imports” are products acquired from internationally based distributors other than the manufacturer’s locally licensed importer. They are sometimes referred to as “direct import” or “grey market”

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