Refund policy

FAULTY ITEMS OR CHANGE OF MIND

Returns and exchanges are for the value of the returned goods only and do not include the cost of postage/freight unless an item is faulty/defective in which case we will pay for postage/freight if we have been notified within 48 hours of goods being received. If after that period the customer will be responsible for the cost of freight. We comply with all aspects of Australian Consumer Law, so if an item is faulty we will rectify this for you.

How do I return an item?

1. Request a Return Authority form and number from us sales@wholesaleaircon.com.au
2. Pack your item/s for return. Label the products using the return shipping label supplied and ensure they are packed carefully to avoid damage (items that are damaged in transit due to inadequate packaging will unfortunately be unable to be accepted).
3. Once we receive your return we will inspect the item/s to see if our returns policy has been met. We will let you know if the return has been approved and process the refund/credit/exchange. This will be done within 2 days of receiving the item. *If the returned item does not meet our returns policy we will call you to discuss options.  

INCORRECT PRICING

If a product is incorrectly priced we will do what we can to honour the price.

Wholesale aircon will also make sure that we offer a full refund if the mistakenly priced item cannot be met to satisfy the customer’s request. 

CANCELLING AN ORDER

In order to get a refund, please contact us as soon as possible if you wish to cancel your order (4% admin fee will apply). If your item has already been dispatch, delivery cost for both ways will be charged to you. 

We will accept all returns in accordance with Australian Consumer Law. Returns will only be accepted with proof of purchase. 

There is a 30 Days limitation on all credits. Credits will not be issued for goods returned without proof of purchase.

Wholesale aircon will not be responsible for returning any goods that have been lost in transit if you have returned it at your own will.

All our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand-new condition. It is important to thoroughly check your goods upon delivery and to notify us within 48 hours of receiving the order. Evidence of damage will be required i.e. photographs and videos.

If goods remain boxed and in perfect condition you may return them within 14 days for a full refund minus a 10% restocking and admin fee or you can opt for a 100% credit to your account to spend within 6 months (cost of item not including the delivery fee). The cost of return delivery will be incurred by the customer.

All products that are unboxed or goods returned after 14 days will incur a 15% restocking fee and the cost of return delivery will be incurred by the customer.

There are no returns or refunds available on custom made products. This excludes items that are defective or have a manufacturers fault.

You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you no refund will be made.

All refunds will be issued when goods have arrived back to our warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.

Pick up orders will be warehoused for up to 14 days only after which they may be returned or sold.