Shipping policy

LIVE IN SYDNEY?

We offer FREE pick up from our partner warehouse in Sydney NSW

WANT CHEAPER SHIPPING? WE HEAR YOU!

We have sourced the cheapest shipping options across multiple carriers to bring the costs down for you.

Want More Options? Save with Depot Collection!

Looking for a budget-friendly alternative to door-to-door shipping? Try our local depot collection and save on shipping costs while picking up your order at your convenience.

We have over 70+ depot locations Australia-wide.
Select your preferred depot location at checkout – it's that simple!
Once your order is dispatched, you'll receive tracking details and will be notified when it’s ready for collection.

Important:

You must collect your order from the depot within 1-5 business days of its arrival. Failure to do so may result in additional charges or the return of the unit to us.
If the unit is returned, any fees incurred will not be covered by us.

WA & NT Customers: For direct shipping to your door, B2B, or depot locations in WA or NT, please contact us via Live Chat or email at sales@wholesaleaircon.com.au for an alternative shipping quote.

Once your order is received, it will undergo a processing stage that typically takes 24-72 business hours. During this time, we verify the availability of all items. After this processing stage, we aim to dispatch all in-stock units within 1-3 business days.

If there are any issues with product availability or delays, we will notify you promptly. Once dispatched, you will receive an email with tracking information or a direct call for delivery time confirmation. Your order will be marked as "Fulfilled" once it's on its way.

ESTIMATED DELIVERY TIME FRAMES (BUSINESS DAYS):

Sydney Metro – 1-3 days delivery estimate

Central Coast – 2-4 days delivery estimate

Port Macquarie – 2-4 days delivery estimate

Melbourne Metro – 2-3 days delivery estimate

Brisbane Metro – 2-5 days delivery estimate

Perth Metro 4-7 days delivery estimate

Darwin Metro 7-12 days delivery estimate

Adelaide Metro 3- 7 days delivery estimate

Hobart Metro 5-10 days delivery estimate

OUTSIDE METRO - ESTIMATED DELIVERY TIME FRAMES (BUSINESS DAYS):

For deliveries outside metro areas, please expect longer transit times due to courier availability. Allow up to 10 -15 business days for your order to arrive after dispatch, though typically it may arrive much sooner. Please note that weekends and public holidays are excluded from this timeframe.

PRICE
All prices displayed are in Australian Dollars (AUD) and inclusive of GST.

For delivery costs outside of metropolitan areas, please input your postcode into the "Estimate Shipping calculator" section on either the product page or the checkout page. The delivery price will then be shown. If you see "Shipping not available" please contact us, and we will provide you with the delivery costs specific to your location.

AUTHORITY TO LEAVE

You can request an authority to leave by checking the optional box on the cart page and/or include delivery notes for the courier.

For any missed deliveries due to ‘no one being available at the delivery address’ at the expected time the order will be left at your requested location if you have given Authority To Leave without a signature. If you have not checked the Authority to leave checkbox the delivery will be taken back to the depot and a new attempt will be made, most of our delivery partners offer additional deliveries but some items may incur an additional fees (depending on the couriers used). If an item is returned to us due to incorrect information or a missed delivery the redelivery fee and/or return fee we on-charged.

You are required to check items upon delivery for any obvious signs of damage which may have occurred during transit. If upon delivery you notice an item is damaged (noting some minor damage can occur to the packaging/box, this is unfortunately not uncommon during transit) or not as described please do not open it, you are required to reject delivery by the driver to which you will need to contact our Customer Service Team within 24 hours (with photographic evidence of the package/item) to arrange re-delivery.

If upon opening the package you find damage to the items please refer to our returns policy.

Please be aware that if the delivery docket is signed received in “Good Order or Condition” the liability of any damages passes to you the consignee.

We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery or incorrect postal address given.

We only ship within Australia to physical addresses such as houses, apartments or businesses and DO NOT post internationally, to PO Boxes, Parcel Lockers etc.

Change to delivery instructions after the unit has been dispatched will also incur additional charges.

WILL SOMEONE NEED TO BE HOME TO ACCEPT DELIVERY?

Yes, someone must be available to accept delivery as it will require a signature on delivery.

We also recommend having an additional person at the delivery address to assist with the placement of your items inside of your house and removal off the pallet if required. Our couriers delivery service is only door to door.

WILL MY LARGER SYSTEM COME ON A PALLET?

Yes, some larger bulky items must be delivered on a pallet. Please remove your item off the pallet and ask the delivery driver to take it away with him. Otherwise you will be left with the pallet to dispose of.